Jan 8, 2020
By Deanna Contreras - Pacific Gas & Electric - Marketing & Communications
As part of its commitment to helping communities impacted by the 2019 Kincade wildfire, Pacific Gas and Electric Company (PG&E) outlined today a series of billing and service modifications as well as disaster relief available to support recovering customers.
“Our hearts go out to our customers who are impacted by the recent Kincade fire. PG&E is committed to supporting customers in need by further enhancing our standing disaster billing and credit policies to allow our customers to focus on getting back on their feet. As customers concentrate on the future, we are with them every step of the way,” said Deb Affonsa, PG&E’s Vice President of Customer Service.
The actions PG&E has taken to support customers who lost their home or business because of the 2019 Kincade wildfire include:
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In addition, we are extending additional support for low-income customers. For customers that qualify, PG&E offers additional support designed to help save money on bills:
For more information, please visit pge.com/consumer-protections. PG&E is continuing to work across the company to review policies and procedures to ensure we are supporting and providing relief to our customers who were impacted by wildfires.
Customers can reach us any time of day through PG&E’s dedicated Building and Renovation line (877-743-7782) with a special prompt for Kincade Fire victims.
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 24,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit pge.com and pge.com/news.
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